Privacy Policy
Effective Date: January 1, 2025 | Last Updated: October 2025
1. Introduction and Scope
Foundation Shield (“we,” “us,” or “our”) is dedicated to protecting the privacy of our website visitors and clients across Ontario, Canada. This Privacy Policy details how we handle information collected through our website, phone inquiries, and consultation communications.
By accessing our website or requesting an assessment quote, you acknowledge the terms described in this Privacy Policy.
2. Information We Collect
We collect information voluntarily provided by homeowners when inquiring about our crawl space solutions, basement waterproofing, or foundation repair services:
- Full name and contact person details.
- Phone number and preferred call-back time.
- Property location or municipal service area.
- Observed structural or moisture concerns (e.g., musty odors, floor bounce, water seepage).
Note: The forms currently present on this website collect the details our team reviews before responding. They are not yet connected to an automated database or external CRM pipeline; information is handled directly by our team.
3. How We Use Information
Information collected is used solely to respond to inquiries, evaluate property characteristics, schedule on-site inspections, deliver service estimates, and coordinate ongoing foundation protection projects.
Mobile Messaging & SMS Privacy
We value your privacy and are committed to protecting your personal information. When you provide your mobile number and consent via our contact and quote forms, you agree to receive SMS updates, appointment reminders, consultation scheduling notices, and service messages from Foundation Shield.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Opt-Out
Reply STOP to any text message at any time to opt out of future SMS communications.
Help
Reply HELP for assistance or contact our customer service team directly.
Frequency & Rates
Message frequency varies based on your interactions with us. Standard message and data rates may apply.
5. Cookies and Website Analytics
Our website may utilize standard session cookies to ensure responsive display, preserve navigation state, and gather anonymous server diagnostics. We do not employ invasive third-party cross-site advertising trackers or sell browsing data to data brokers.
6. Data Retention and Security Practices
We maintain reasonable technical and organizational safeguards to protect customer records against unauthorized disclosure, loss, or alteration. Project documentation is retained only for the duration necessary to satisfy Ontario construction warranty records, legal compliance, and ongoing customer service obligations.
7. Your Rights and Access
Under Canadian privacy standards (including PIPEDA), homeowners have the right to request access to the personal records we hold regarding their property or request corrections to contact details. Requests can be submitted directly by contacting our office.
8. Children's Privacy
Our services are exclusively intended for adult property owners and homeowners. We do not knowingly collect personal information from individuals under the age of 18.
9. Policy Updates
We may periodically update this policy to reflect operational, regulatory, or technical improvements. Revisions become effective upon posting the updated date at the top of this page.
10. Contact for Privacy Inquiries
For privacy-related questions, data updates, or opt-out assistance, please reach out to: